1. Introduction
RAK Real Estate, operated by Palmera ("we," "us," or "our"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rak.realestate or engage with our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, country of residence, and any other information you voluntarily provide through our forms or communications.
- Inquiry Details: Budget range, preferred area, investment purpose, and timeline as provided in our contact forms.
- Usage Data: Pages visited, time spent on pages, click patterns, referring URLs, browser type, device information, and IP address.
- Cookies & Tracking: Information collected through cookies, pixels, and similar technologies (see our Cookie Policy).
3. How We Use Your Information
We use collected information for the following purposes:
- To respond to your inquiries and provide personalized property recommendations
- To send you relevant investment opportunities, market updates, and newsletters (with your consent)
- To improve our website, services, and user experience
- To comply with legal obligations and protect our rights
- To analyze website traffic and usage patterns through tools such as Google Analytics
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Property Developers: When you express interest in a specific project, we may share your contact details with the relevant developer to facilitate your inquiry.
- Service Providers: Third-party tools and platforms we use to operate our business (e.g., CRM systems, email marketing, analytics).
- Legal Requirements: When required by law or to protect our legal rights.
5. Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Withdraw consent for marketing communications at any time
- Request a copy of the data we hold about you
- Object to or restrict certain processing activities
To exercise any of these rights, contact us at team@palmera.realestate.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
9. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: team@palmera.realestate
WhatsApp: +971 58 585 2678
